What our happy customers are saying!!

Jeanne and the C.W. Smith staff were amazing to work with and we couldn’t be any happier with the engagement ring we purchased.

Back in February, my girlfriend, Amanda, and I decided to venture to C.W. Smith to look at engagement rings. Because she's so particular, Amanda knew that she wanted to have some say in her ring. We decided to go to CW Smith because both sets of our parents and many of our friends have had great success buying jewelry there. 

After an hour of trying on rings, we had narrowed it down to her favorite four. A few days after our visit, Amanda went to a job fair with a group of students and took special interest in the CW Smith booth. She found out that they were having a trunk show in May. Excited, she told me about it, thinking that maybe they would have special pricing on the rings she had picked out. Little did Amanda know, I had a plan of my own. I met and spoke with Jeanne and went over all the details of what I wanted for the ring and was ready to propose. Amanda had no idea.

Finally, on Saturday, May 3rd, we were all set to head to the trunk show. As we were about to leave, I opened the trunk that sits at the foot of our bed and got down on one knee. I had signs inside the trunk that said, "Amanda's Trunk Show.” Lit up, right in the middle, was Amanda’s sparkling engagement ring. She was so surprised and said “yes.” We both love everything about the ring. The day, the ring, and whole experience could not have turned out more perfectly. 

Matt & Amanda

(Click here to see Matt and Amanda's pictures!)

Over 15 years ago my then Boyfriend took me to a “house” in North Fond du Lac. Since I’m not from Fond du Lac, I was not familiar with local businesses. After we parked he looked at me and asked me to marry him. I said yes! He said we are here at C.W. Smith to pick out your ring. With much excitement we went to the door, pulled, and found it to be locked. We looked at the hours and saw they were closed Monday mornings….oops!!! : ) so…we did a repeat Tuesday morning and chose a shiny pretty ring. Now 15 years later my Husband brought me back to C.W. Smith and we picked out a beautiful new wedding ring. He wanted me to have a bigger diamond and band and had felt bad that we had went small since we were buying a new house and came from meager beginnings. I have no regrets in my first ring and am grateful for the new one. In the same note….I have no regrets to marrying my Husband and am grateful to have him in my life….as well as looking forward to another 15 plus years. Thank you C.W. Smith for many years of service so we could return and share a great story with our 2 Children.

Jennifer McDermott

Adam proposed at halftime during the greatest Packer game of the season! I couldn't believe my eyes when during a conversation he pulled out the diamond ring I've always dreamed of and asked me to marry him! This was a moment I continue to think about and will never forget!

I know Adam was so pleased with his experience at C.W. Smith Jewelers when he went to pick out the engagement ring. I had to check out this business myself; I had the opportunity to do so when I went to pick out wedding bands. I couldn't be happier with the quality, friendly, and expert service. The ring is beautiful!

Jeanne was so helpful, professional, and genuine. We felt comfortable with her immediately. She really set us up with everything we needed. I know we will continue to visit Jeanne at C.W. Smith.

Katie and Adam

Smith Jewelers is amazing! Before my fiancé, Brian, popped the question in the middle of Rockefeller Center on New Years Eve Day, with the most incredible ring I may add, we spent a lot of time looking for the perfect ring. We met with a variety of jewelers in Denver, searched in New Orleans, and all over New York.

Jeanne provided us with a ring that trumped the prices and quality that we saw elsewhere. I get compliments on my ring multiple times a week and still can’t believe how stunning it is myself every time I look at it on my hand. Smith Jewelers was a pleasure to work with and we look forward to creating more pieces with them in the future!

Hannah Schaffer and Brian Svoboda

"I was whisked away on a surprise birthday getaway by my boyfriend of over 3 years, Colin Braun. He didn't tell me where we were going until we were at the gate ready to board the plane. I was finally handed my boarding pass. We were going to Paris!

We arrived on February 13th and enjoyed our first day walking around the area near our hotel. The next day, (Valentine's Day) was perfect. We held hands walking through the city enjoying each others company and admiring the architecture. Later that evening he had yet another surprise for me. We had a boat ride down the Seine River where we gazed at monuments, dined, and were serenaded by a live pianist and violinist. After our 3 hour ride, he grabbed my hand and we were running through Paris. He and I sat on a bench all alone looking up at the Eiffel Tower as it twinkled with thousands of lights. The next thing I knew, Colin was down on one knee asking me to marry him! The best part is the ring box lit up so I could see my ring glistening in the box! It was an absolute masterpiece.

Come to find out, Colin had been working on building my ring with Jeanne at CW Smith Jewelers for the past 2 months. I was shocked that I had no idea and overwhelmed by it's beauty. My ring is everything and more than I could have ever imagined. Jeanne always makes herself available and customers are her number one priority. Anytime I have ever had a question or needed anything, she has always been just a phone call away. I would highly recommend working with them. They will help complete your fairy tale love story." - Melissa Braun

(Click here to see Colin and Melissa's pictures!)

(Colin Braun is a professional race car driver! For more on his fantastic career, go to www.colinbraun.com

My experience at C.W. Smith Jewelers could not have been better! I have to admit, when my boss told me to make the drive from Milwaukee to North Fond du Lac I was more than hesitant, but it certainly was worth the drive. Mark and Jeanne made the entire shopping and buying experience simply second to none. When I began shopping for my future wife’s engagement ring, I looked here in Milwaukee, as well as, in Chicago. At all my stops along the way, I met pushy salespeople who were trying to sell inferior quality for premium prices. After spending the last 15 years in retail and representing some of the finest luxury brands in the automotive industry, I was looking for a superior buying experience with a great value. That’s exactly what I found at C.W. Smith. Not only was the customer service exceptional, but the quality of the stones and jewelry were paramount with a value that was unbelievable! Jeanne helped coordinate the schedule with my wife’s engagement ring and was in contact with me up to the day I proposed. She even called the next day to make sure she said yes! When the time came for our wedding rings there was no doubt where we were going to buy. We gladly made the 1 ½ hour trip north to C.W. Smith and will for all our future jewelry purchases no matter where we live. Thank you to everyone at C.W. Smith Jewelers for helping to make our wedding such a beautiful day! - John Jones

The day my future husband proposed to me was the happiest day of my life! We had been talking for a while about getting married, so he knew the type of engagement ring I had dreamt about my whole life. I always told him that the most important thing for me in a ring was the quality of the stone and workmanship. C.W. Smith Jewelers provided just that! I knew when it was time to design our wedding bands that we had to make the hour and a half drive to Fond du Lac. Our wedding bands were not only custom made, but were impeccably crafted! Jeanne was so accommodating and made the experience so special. During a time that is so hectic and stressful, she made this part of the wedding planning easy and fun! She even helped me surprise my husband on our wedding day by having his wedding band engraved. We have developed a real relationship with C.W. Smith, and I am glad that they will forever be a part of our lives as a couple. - Lindsay Jones

(Click here to see John and Lindsay's pictures!)


James' proposal to Ashley, captured in pictures by a friend! Click here to see these fantastic pictures! (Thank you James and Ashley for sharing your special moment with us!)

Dear C. W. Smith,
Thank you so much for the beautiful work enhancing my wedding ring with the anniversary band. It's beautiful, the quality is top-notch. You hit it out of the park! :-)

Amy Jarvis

Hi Jeanne,
Lori loves the ring!!! The whole process of giving her the ring worked perfectly. When she got to the wrapped box she was almost in tears. Amazingly, the ring almost fits perfectly (she has not decided whether to make it slightly smaller). She is continuously getting compliments and of course showing it off. The one thing I did not expect was all the compliments I received. I look like a hero in picking out such a good looking ring, but most of the credit goes to you (and maybe spending a few dollars). Thanks for all your help.


Hi Jeanne!
I just wanted to send along the good news about Lindsay and I getting engaged! I also wanted to thank you for your help during this process and your FANTASTIC advice regarding the center diamond!! I love it...and more importantly she loves it!!!

You made this a great experience for the both of us!!! Thanks again and we'll see you soon I'm sure!!!!


Jeanne and the staff at C.W. Smith are the best there is. I purchased my engagement ring and wedding bands from them because Jeanne took the time to not only look through all of the different options, but she educated me on the different styles of rings, diamonds, and the pros and cons of each ring. I have sent all of my friends and family there over the past two years and they have received the same level of customer service. Their quality is amazing and I am so happy in their level of service. I will buy all of my jewelery from C.W. Smith.

Ross Braun

(From Facebook)

Miranda Jo wants to give a big thank you to Mark Vrakas and his team at C.W. Smith Jewelers for their assistance to John in getting this beautiful sparkle on my finger. Great store to go to and a great team to work with! :)

Ronda and Mark,
Well, as I had "planned", it was a beautiful autumn day here in Madison on Tuesday afternoon. What made it even better was the look in Jenn's eyes when I asked her to marry me (she said yes) as well as the happy news we got to share with family and friends later that night.

The ring is gorgeous (duh) and is exactly what Jenn was thinking of. So again, a huge thank you for helping me pick out such a beautiful ring and diamond. It was a tad big so she is getting it re-sized here in Madison from a friend that is a jeweler here in town.

Here's a great story that should put a smile on your faces:

Jenn's friend started to examine the diamond so she could note an imperfection to show Jenn at that time and when she got her ring back to prove the diamond was not swapped, etc. It took a rather long time at which point Jenn asked, "Are you trying to find imperfections to show me why we should have bought a diamond from you instead?" And her friend replied with, "No, I'm looking at this diamond and I cannot find any great distinction of an inclusion," and then asked where she got the diamond from! I was very proud of that story and thought you should be too.

Again, thank you and to all the staff for being so courteous and patient with me through this process. We are excited about our new life and everything that goes along with it. I will get in contact with you when we find some time to look at wedding bands. Thanks again. Talk to you soon.


Mark and Jeanne,
Thank you both for helping me with my engagement ring. Nicole loves it.

We went on vacation to San Francisco beginning of August. I asked her to marry me while we were watching the sunset over the goldengate bridge while waiting for our dinner reservations. I still dont think she has actually said yes, there was alot of crying involved.

The ring fits perfectly and she is actually amazed with how much thought went into the design of this ring.

She likes the "No Prong" design, how much the diamond almost glows in the light, and the way the ring is weighted at the bottom to prevent it from spinning.

Were getting married on July 3rd, so we will be up to visit and pick out wedding bands.

Again thank you, you really made the process easier for a guy who had no idea what to do.

Jon O.


I do not know what other words to choose in responding to the customer service I received last week for Melissa's ring. What your store did to help us out of a jam was nothing less than amazing. Your store pulled off the impossible, I believe, and the whole process seemed flawless. Melissa's ring looks (as it always has) flawless!

Thanks to Mark, Jeanne and Sharon for letting me know there are still businesses out there that care about the customer after the sale. I will tell everyone about CW Smith Jewelers and the experience I have had!

Thanks again!

Robert E.

Dear Friends,
C.W. Smith Jewelers has been our jewelry store of choice for many years now. Most recently my son, Ben, purchased a diamond engagement ring from you for his fiancé. Your store will continue to be our favored place for all our jewelry needs.

Thanks again!

Rueben R.

Hi Ronda!
I just wanted to say "thank you!" for all your help with my engagement ring. I can’t wait until it comes in. I appreciate the time you took with me on Thursday.

I’m so glad I bought my ring at a place where you know the customer service is definitely above and beyond.

Thanks again!

Jennifer N.

Thank you for doing what you did. You went the extra mile to ensure I got the ring. That meant a lot to me and my future wife. My business will always be with you because of this. You are a stand-up person.

Thanks again, Mark!

Jay S.

Dear Jeanne,
Just a note to let you know how thrilled I am with my diamond ring. I will continue to tell everyone where it came from, as well as the excellent service I received from you. It is almost unheard of today to go to a jewelry store to look for something special and not be pressured. Not only were you one of the friendliest clerks I have ever met, you seemed to be genuinely a very sweet and honest person besides.

Thank you to C.W. Smith for the generous gift certificate, and the excellent service. You made one girl’s dreams come true. The ring is very special to me. Your jewelry is some of the most beautiful I have seen, and I will continue to advertise by word of mouth, as well as showing off the ring a little, too!

Thanks Jeanne!

Sandra B.

Dear Mark,
I wanted to take a moment to let you know how pleased I am with the engagement and wedding rings that you helped me purchase. I am extremely confident that you have provided me with the best quality diamonds and settings.

What is even more impressive is the quality of the service you provided during my "diamond experience," as I live outside of Wisconsin. I would recommend your products and services to anyone searching for that very special diamond for the person they love.

As we approach our wedding day, I smile whenever I see Jen admiring her engagement ring. Thank you for playing a very important role in this very special time in our lives.

John C.






603 Wisconsin Ave N. Fond du Lac, WI 54937 920-922-6259
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